Returns & Refunds

Eligible items may be returned within 14 calendar days of delivery unless otherwise stated. Items must be unworn, unwashed, undamaged and in their original condition with tags attached where applicable.

The following items may not be returned unless faulty:

• Made-to-measure or bespoke garments.
• Personalised or monogrammed items.
• Items marked as final sale.
• Limited edition pieces where stated at checkout.
• Undergarments, swimwear or hygiene-sensitive items where sealed packaging has been opened.

If your item is faulty, damaged in transit or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photographs of the item and packaging.

Where we confirm the item is faulty or incorrect, we will offer a replacement, repair or refund as appropriate.

To request a return:

1. Email info@vanvorsh.co with your order number.
2. Tell us the reason for the return.
3. Include photographs if the item is damaged or faulty.
4. Wait for return instructions before sending any item back.

Do not return items without prior authorisation. Unauthorised returns may be refused or delayed.

Items should be packed securely and sent to the return address provided by our team. Unless the return is due to our error, the customer is responsible for return shipping costs.

We recommend using a tracked or insured shipping method. VANVORSH is not responsible for return parcels lost in transit unless the return was authorised due to fault or error.

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds are processed within 5–10 working days and credited to the original payment method. Your bank or payment provider may take additional time to display the credit.

Exchange requests are handled case by case. Where available, we may exchange an item for another size or colour. If the desired item is unavailable, we will offer a refund or store credit where appropriate.

Customers returning items from outside Ghana are responsible for any customs forms, duties, taxes or return shipping fees. Refunds exclude original international shipping costs unless the item was faulty or incorrect.

Nothing in this policy affects your statutory rights as a consumer under applicable law.

For returns or refund questions, contact:

VANVORSH Email: info@vanvorsh.co Phone / WhatsApp: +233 55 134 5472