Privacy Policy

VANVORSH is the data controller for personal information collected through this website unless stated otherwise.

Contact: info@vanvorsh.co Atelier: Accra, Ghana Phone / WhatsApp: +233 55 134 5472

We may collect the following categories of information:

• Identity data: name, title, gender if provided.
• Contact data: email address, phone number, billing and shipping address.
• Order data: products purchased, sizes, colours, order history, delivery instructions, discount codes used.
• Payment data: payment method selected and transaction references. Full card numbers are handled by our payment providers and are not stored by us.
• Account data: login credentials, profile information, saved addresses and wishlist items.
• Communication data: messages sent through our contact form, newsletter subscriptions, customer support correspondence and reviews.
• Technical data: IP address, browser type, device type, operating system, referring URLs, pages viewed and interaction data.

We use your personal information to:

• Process and fulfil your orders.
• Send confirmations, receipts, shipping updates and invoices.
• Provide customer support and respond to enquiries.
• Manage returns, exchanges, refunds and complaints.
• Maintain your account, wishlist and saved details.
• Prevent fraud, abuse and security incidents.
• Improve our products, website, services and customer experience.
• Send marketing updates where permitted or where you have opted in.
• Comply with legal, accounting and regulatory obligations.

Where applicable, we process personal information on the following lawful bases:

• Contract: to perform our agreement with you when you place an order or create an account.
• Legitimate interests: to operate, secure and improve our business, prevent fraud and maintain records.
• Consent: for marketing emails, certain cookies and optional features.
• Legal obligation: to comply with tax, accounting, consumer protection and other laws.

Payments may be processed through third-party providers such as Paystack, Hubtel or other trusted processors. These providers may collect personal and financial information necessary to process payments.

We do not store full card numbers on our servers. Payment providers handle sensitive payment data according to their own privacy policies and security standards.

We may share personal information with trusted service providers who help us operate the website and business, including:

• Hosting and database providers.
• Payment processors.
• Shipping and delivery partners.
• Customer support tools.
• Email and newsletter platforms.
• Analytics providers, if used.
• Professional advisers, auditors and legal counsel.

These providers are only permitted to process personal information for the purposes instructed by us and are required to maintain appropriate confidentiality and security.

We use cookies, local storage and similar technologies to keep you signed in, remember your cart, understand site usage and, where applicable, deliver analytics or marketing features. For details, see our Cookie Policy.

We use reasonable technical and organisational measures to protect personal information, including access controls, encryption in transit where supported, secure databases and limited access to authorised personnel.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your information against misuse, loss, unauthorised access and disclosure.

We keep personal information only for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Order and invoice records may be kept for tax and accounting purposes.
• Account data is kept while your account remains active.
• Marketing consent records are kept until you withdraw consent.
• Support communications may be kept to resolve disputes and improve service.

Depending on your location, you may have rights under data protection laws such as Ghana’s Data Protection Act, 2012 (Act 843), the GDPR or other applicable regulations. These rights may include:

• The right to access your personal information.
• The right to correct inaccurate information.
• The right to request deletion where applicable.
• The right to restrict or object to certain processing.
• The right to data portability where technically feasible.
• The right to withdraw consent at any time.
• The right to lodge a complaint with a supervisory authority.

To exercise your rights, contact us at info@vanvorsh.co. We may need to verify your identity before responding.

Your information may be transferred to and processed in countries outside Ghana, including where our service providers operate. We aim to ensure appropriate safeguards are in place for such transfers.

Our website is not intended for children under 16. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Material changes may be communicated through the website or by email where appropriate.

If you have questions about this Privacy Policy or our data practices, contact:

VANVORSH Email: info@vanvorsh.co Address: Accra, Ghana Phone / WhatsApp: +233 55 134 5472